Aquifer, a non-profit organization delivering online health care education, is seeking an Assessment Specialist to join our Assessment Operations team. Aquifer is based in the Upper Valley Region of New Hampshire, with Dartmouth College and Dartmouth-Hitchcock Medical Center nearby, but is a remote-first workplace.
Job Summary
The Assessment Production Associate organizes the development of Aquifer’s assessment products and promotes quality assessment services. Our ideal candidate will be process-oriented and have the ability to think creatively to solve issues, an ability to build and maintain strong professional relationships, an ability to set priorities and meet deadlines, and strong attention to detail. You will work with our motivated staff and leading health professions educators from around the country to ensure that our assessment services and products are high quality.
Responsibilities
Work with Aquifer’s Curriculum and Assessment Operations Team to contribute to the development of Aquifer’s assessment products:
● Coordinate Aquifer’s assessment development and maintenance processes:
○ Populate question-writing materials
○ Schedule meeting space and online video conferencing
○ Assist with contributor reminders, contracts, and acknowledgements
○ Copy-edit updates, track related metadata, and upload new content into the system
○ Document progress
● Assist with the development of exam templates.
● Perform exam data collection and pre-set calculations.
● Regularly test the exam system to ensure proper function and scoring accuracy.
● Assist in tracking resources for specific assessment initiatives.
● Implement project management plans when needed on specific assessment initiatives.
● Assist with testing new software development and ensuring scoring accuracy, as needed.
● Assist in implementing pilot testing, as needed.
Work with Aquifer’s Customer Success team to provide customer support:
● Provide testing policies and procedures to the Customer Success team, as needed.
● Collect customer satisfaction data.
● Provide subject matter expertise on level 2 support tickets
● Serve as a liaison between Assessment Operations and Customer Success teams.
Experience
● Bachelor’s degree or equivalent and a minimum of two years of relevant professional experience in a digital production environment. Online education experience is a plus.
● Excellent verbal and written communication skills.
● Ability to work in a fluid and fast-paced environment with shifting priorities and demonstrated ability to set priorities and meet deadlines.
● Strong attention to detail.
● Demonstrated ability to build and maintain strong professional working relationships, including with authors and editors working remotely.
● Proofreading and editing experience, familiarity with medical terminology a plus.
● Digital publishing experience, such as the use of WordPress, Drupal, or other content management systems, basic experience with image editing, Google Docs, and project management systems. A love of (or at least an affinity for) spreadsheets.
● Ability to manage highly confidential and sensitive information and data.
About Aquifer
Simply put, our goal is to affordably empower learners to become the clinicians they imagined themselves to be through online education. Aquifer's vision is to transform health care education to achieve a $10,000 annual tuition. We’re a unique self-funded, mission-driven nonprofit – a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our courses are designed by a consortium of the nation’s leading medical educators to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 2,000,000 Aquifer cases annually. We are rapidly accelerating our strategy to meet the unprecedented virtual education needs exposed by the COVID-19 pandemic. We invite you to join us in leading the revolution.
Aquifer’s Core Values
- Live the Aquifer non-profit mission -- feel the need, create the future, evaluate the impact.
- Collaborate wholeheartedly -- be proactive and agile, seek first to understand, play well together.
- Keep your promises -- get stuff done and deliver on time, finish what you started, own the responsibility.
- Do the right thing -- remember the Golden Rule, put the customer first, embrace transparency.
- Be bold and fierce -- attack the opportunity, show your grit, manage your fear.
- Strive for excellence -- make your A-game your everyday game, know your stuff, stretch a lot.
- Enjoy the journey -- take the work seriously and yourself less so, go far together, be well.
Diversity Encouraged
Our organization strongly values diversity and the inclusion of people from a wide range of backgrounds and experience, recognizing that such diversity will enrich our culture and strengthen our ability to fulfill our organization’s mission.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Google Suite: 2 years (Preferred)
Work Location: Remote
