Sidecar Health is redefining health insurance. Our mission is to make healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who are drive to make a difference. The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
If you want to use your talents to transform healthcare in the United States, come join us!
*Must reside in UT, CO, MN, NC, or NE for consideration*
About the Role
Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day.
What You'll Bring
- Tenacity and adaptability that enables you to thrive in a fast-paced and quickly evolving startup environment
- Strong interpersonal communication skills and deep empathy to connect with our members and meet them where they are
- Excellent written and verbal communication and a comfort answering questions on the fly
- Strong attention to detail and creative problem-solving skills so you can help our members navigate their plans
- Must have a high school diploma or equivalent; Bachelors' Degree preferred
- Healthcare/Insurance Experience (Preferred)
- Bilingual (Preferred)
What You'll Get
- Competitive Hourly Rate, company equity, and ample opportunities for growth
- Comprehensive Medical, Dental, and Vision benefits with no waiting period
- 10 days of paid vacation and 15 company holidays
- IT Equipment, including laptop and monitors
- Most importantly, an opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Call center
- Remote
Application Question(s):
- When is the earliest day you can start?
- Are you vaccinated, are you willing to become vaccinated, or do you have a medical condition or deeply held religious belief preventing you from vaccination?
- Do you reside in either UT, CO, MN, NC, IA, NE or WI?
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
- Health information management: 1 year (Preferred)
Work Location: Remote
